General Terms of Sale

Purpose and scope

These General Terms of Sale (hereinafter the “Terms of Sale”) govern the contractual relationship between TechWatchAlert (hereinafter “TechWatchAlert”) and any natural or legal person (hereinafter the “Customer”) who subscribes, for an Organisation, to one of the plans offered on techwatchalert.com or in the app.techwatchalert.comapplication, including the free plan and the Partner programme.

These Terms of Sale supplement the General Terms of Use (Terms of Use), whose definitions they adopt. They apply to the exclusion of any other document, in particular the Customer's general purchasing conditions. Any subscription constitutes full acceptance of these Terms of Sale.

A bespoke contract signed by both parties, in particular for the Enterprise plan, prevails over the Terms of Sale for the matters it governs. For online subscriptions, the payment transaction is also subject to Paddle's terms (article 6).

Definitions

Terms defined in the Terms of Use (Service, User, Account, Organisation, Partner, Managed Clients, etc.) have the same meaning in these Terms of Sale. In addition:

• “Subscription”: the plan, free or paid, subscribed to by the Customer for an Organisation. The Subscription belongs to the Organisation, not to the individual.
• “Period”: the monthly or annual period for which the paid Subscription is taken out.
• “Consumer”: a Customer who is a natural person acting for non-professional purposes within the meaning of the French Consumer Code.
• “Paddle”: Paddle.com Market Limited, merchant of record for online subscriptions.

Description of plans and pricing

3.1 Plans offered

TechWatchAlert offers the following plans; their limits and features are detailed at techwatchalert.com/pricing:

The annual price equals 10 months of the monthly price. The Enterprise plan is sold on quotation, on a yearly basis, from the price shown above; its price depends on the scope (number of machines, options, purchasing terms).

3.2 Additional machines

The Pro and Team plans include the number of machines shown on the pricing page. Beyond that, the Customer adds machines, billed on the same cycle as their Subscription:

• individually: €2.50 excl. VAT per machine per month;
• pack of 25 machines: €55 excl. VAT / month;
• pack of 50 machines: €100 excl. VAT / month.

For a given number of machines, the invoice uses the cheapest combination of individual machines and packs.

A machine that has been inactive for more than 30 days is not billed. A machine reported by several sources is counted only once.

3.3 Former plans

Plans offered before 18 October 2026 are no longer available for subscription. A Customer whose paid Subscription to one of these plans is active keeps its price and features until its renewal. Any increase is notified to them under the conditions of article 19 and only applies from the following renewal. They may switch to one of the plans in article 3.1 at any time.

3.4 Partner programme

The Partner programme is aimed at service providers who manage the IT or security of several customers (the "Managed Clients"). It is open on application, to organisations whose request has been accepted by TechWatchAlert. Its specific terms are set out in article 14.

• The Partner is billed per monitored machine across all its Managed Clients, with no minimum: a Managed Client with a single machine is billed like any other.
• The price per machine and per month follows progressive tiers, calculated on the total number of machines of all Managed Clients: each tier applies to the machines that fall within it (table below).
• Billing is monthly, in arrears: the Partner pays for the machines monitored in the past month, on a single Subscription in its name, with one line per Managed Client. Managed Clients have no Subscription of their own during this period.
• A machine that has been inactive for more than 30 days is not billed. A test machine removed less than 14 days after its installation is not billed.
• The Partner's own organisation uses the Service internally free of charge for as long as its participation in the programme is active.
• The Partner may take out an annual commitment, which entitles it to a discount of between 10% and 15% depending on volume; the annual increase is then capped in the contract.

A Partner admitted before 18 October 2026 keeps the per-Managed-Client billing agreed on admission, under the conditions of article 3.3.

Free plan and trials

4.1 Free plan

The Free plan is free of charge, with no commitment and no payment method required. Its limits are those shown on the pricing page. It may be modified or discontinued with reasonable notice by email.

4.2 Trial without an account

The trial without an account described in Article 3.2 of the Terms of Use is free of charge and does not involve any subscription.

4.3 Team plan trial

An Organisation created at sign-up gets a trial of the Team plan for 14 days, without a payment method. A reminder is sent 3 days before the end. AI features are not included in the trial. One trial is granted per business email domain per year.

At its end, unless a subscription is taken out, the Organisation returns to the Free plan, without automatic billing; no data is deleted, and only new additions beyond the limits of the Free plan are blocked. TechWatchAlert may also, at its discretion, grant a trial for a period it specifies, on the same terms.

Subscription and formation of the contract

Subscriptions are taken out online in the application by the Owner of the Organisation. The Enterprise plan is subscribed on quotation, by purchase order (article 6.3). The contract is formed on the date on which:

1. the Customer has created its Account and provided the required information;
2. the Customer has selected the desired plan and accepted these Terms of Sale;
3. payment has been confirmed or, for the Free plan, on the date the Account is activated, or, for a purchase-order subscription, on the date TechWatchAlert accepts the purchase order.

A confirmation is sent to the Customer by email. TechWatchAlert keeps a time-stamped record of acceptance of these Terms of Sale.

Prices, taxes and invoicing

6.1 Prices

Prices are stated excluding taxes. VAT and other applicable taxes are added at payment in accordance with applicable regulations, including territoriality rules for Customers established outside France.

6.2 Online subscriptions: Paddle, merchant of record

Online subscriptions are sold through Paddle, which acts as merchant of record: Paddle collects payment, issues the invoice and collects applicable taxes. The payment transaction is subject to Paddle's buyer terms, presented at checkout. TechWatchAlert remains the provider of the Service and delivers it in accordance with the Terms of Use and these Terms of Sale.

6.3 Purchase order

For the Enterpriseplan, billed annually, payment is made by purchase order and bank transfer. The invoice may be filed on Chorus Pro at the Customer's request. Payment terms are set out in the quotation or on the invoice.

6.4 Invoices

Invoices are issued electronically and can be viewed by the Owner in the Organisation's Billing tab or, for a Partner, in the Partner space billing page.

Payment and non-payment

Online payment is made by bank card through Paddle. TechWatchAlert neither sees nor stores any card data. If payment fails, further payment attempts are made automatically.

In the event of persistent non-payment:

• suspension of access to the Service after notification by email;
• termination of the Subscription if payment is not made within 15 days;
• for professionals: late-payment interest at the ECB rate plus 10 percentage points (Art. L.441-10 of the French Commercial Code) and a fixed indemnity of €40 per unpaid invoice.

Term, renewal and plan changes

8.1 Term and renewal

The paid Subscription is taken out for one month or one year, as chosen by the Customer. At the end of each Period, it is renewed automatically for the same duration, unless terminated under the conditions of Article 9. For annual subscriptions, a reminder email is sent at least 15 days before the renewal date.

8.2 Changing plans

The Owner may change plan or billing cycle during a Period from the application. An upgrade takes effect immediately, with the price difference calculated pro rata to the time remaining in the current Period. A downgrade takes effect at the end of the current Period.

Moving to a lower plan deletes no data: creating new items beyond the new plan's limits is blocked for as long as usage exceeds them.

Termination

By the Customer: the Owner may terminate at any time from the Organisation's Billing tab or by email to [email protected]. Termination takes effect at the end of the current Period, until which access is maintained, without pro rata refund. Deleting the Organisation immediately cancels the current Subscription.

By TechWatchAlert: termination as of right with 30 days' notice in the event of a serious breach of these Terms of Sale or the Terms of Use, unlawful use or persistent non-payment. Where the Customer is not at fault, sums corresponding to the unused period are refunded.

On expiry, the Customer has 30 days to export its data. After that, TechWatchAlert may delete it (Article 22 of the Terms of Use).

No switching, exit or export fee is charged. The full data export is free on every plan; switching provider follows article 22.7 of the Terms of Use.

Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Consumer Customer has 14 calendar days from subscription to withdraw without giving a reason.

Exception (Art. L.221-28 12° of the French Consumer Code): by subscribing and requesting immediate access to the Service, the Customer expressly acknowledges waiving this right for digital content whose performance has begun with its express consent.

If the right of withdrawal is validly exercised before any access to the Service, the sums paid are refunded within 14 days using the same payment method.

Refunds

Sums paid are only refunded in the following cases:

• valid exercise of the right of withdrawal by a Consumer (Article 10);
• termination by TechWatchAlert where the Customer is not at fault: the unused period (Article 9);
• force majeure continuing for more than 30 days: the unused period (Article 18).

Outside these cases, no refund, including pro rata, is due. Refunds of online payments are made through Paddle, to the original payment method.

TechWatchAlert's obligations

TechWatchAlert undertakes to:

• provide the Service in line with the features of the plan subscribed;
• aim for availability of 99.5% per month excluding scheduled maintenance, this target not being a contractual guarantee (Article 20 of the Terms of Use);
• inform the Customer of scheduled maintenance, normally 48 hours in advance;
• for the Enterprise plan, meet the availability commitments (SLA) set in the contract;
• secure data under the conditions of Article 12 of the Terms of Use;
• update Security Data from the sources described in Article 13 of the Terms of Use;
• answer support requests according to the level of the plan: documentation for Free; email support for Pro and Team, with a first reply within one business day; for Enterprise, the same timeframe, with priority, plus onboarding assistance.

TechWatchAlert is bound by an obligation of means(best efforts). Security Data from third-party sources is not guaranteed to be complete or accurate at all times.

Customer's obligations

The Customer uses the Service in accordance with the Terms of Use, keeps its Credentials confidential, provides accurate information (including billing information) and keeps it up to date, does not share its access with unauthorised third parties and pays the sums due on time.

The Customer is responsible for the use of the Service by the members of its Organisation and remains solely responsible for decisions taken on the basis of the information provided, including by the AI features and the NIS2 Module.

Partner programme: specific conditions

• Admission: on application, accepted by TechWatchAlert. The Partner plan is then subscribed to online by the Owner of the Partner's organisation, or activated by TechWatchAlert without online payment.
• Billing: according to the prices and tiers in article 3.4, on a monthly statement of the machines monitored at each Managed Client in the past month; the invoice is authoritative.
• Managed Clients: they pay no Subscription of their own while managed by the Partner. The Partner freely invoices its own services to its clients, under its sole responsibility.
• End: cancelling the Partner plan causes Managed Clients to lose the plan assigned by the Partner; the Partner warns them. TechWatchAlert may end a Partner's participation under the conditions of Article 9.
• Changes: prices and tiers may change under the conditions of article 19; with an annual commitment, the increase is capped in the contract.

Delegated access, white labelling and the Partner's responsibilities are governed by Article 15 of the Terms of Use.

Intellectual property

TechWatchAlert holds the intellectual property rights in the Service (source code, interface, trade marks, logos, data structuring). Subscribing grants a non-exclusive, non-assignable right of use, limited to the term of the Subscription (Article 18 of the Terms of Use).

Raw data from public sources remains subject to its own terms. The Customer retains full ownership of its data and configuration.

Personal data and data processing agreement

TechWatchAlert processes the Customer's personal data as controller for managing the Account and the commercial relationship, and as processor for the data the Customer places in the Service (Article 19 of the Terms of Use). Paddle processes payment and billing data for online subscriptions.

A data processing agreement (DPA) compliant with Article 28 GDPR can be downloaded, for all plans, from the trust center; for the Enterprise plan, it can be negotiated. Purposes, retention periods and rights are described in the Privacy Policy.

Liability and limitation

TechWatchAlert cannot be held liable for: technical interruptions, inaccuracies in Security Data from third-party sources, outputs of AI features, decisions taken by the Customer on the basis of the Service, non-compliant use, force majeure.

Financial cap: to the fullest extent permitted by law, TechWatchAlert's total liability is limited to the amount paid by the Customer during the 12 months preceding the damage. This cap does not apply in the event of gross negligence or wilful misconduct, or to personal injury.

Force majeure

Neither party can be held liable for failure to perform its obligations resulting from force majeure within the meaning of Article 1218 of the French Civil Code (natural disasters, global network outages, massive cyberattacks, unforeseeable government decisions, etc.).

If the force majeure event continues for more than 30 days, either party may terminate without penalty, and sums corresponding to the unused period are refunded to the Customer.

Changes to these Terms of Sale and to prices

TechWatchAlert may amend the Terms of Sale and its prices, including those of the Partner programme, in particular to reflect changes in the Service or in regulations. Any substantial amendment to the Terms of Sale is notified by email at least 30 days before its entry into force. Any price increase is notified at least 60 days in advance and only applies from the next renewal of the Subscription. In both cases, the Customer may terminate free of charge before that date.

Failure to terminate before that date constitutes acceptance. The current version is always available at techwatchalert.com/cgv/.

Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the Consumer Customer may refer the matter to a mediator free of charge. Before doing so, a prior complaint must be sent to [email protected], with a reply within 15 working days.

European ODR platform: https://ec.europa.eu/consumers/odr.

Governing law and jurisdiction

These Terms of Sale are governed by French law. In the event of a dispute not resolved amicably within 30 days:

• Professionals: exclusive jurisdiction of the courts for the place of TechWatchAlert's registered office;
• Consumers: the court for the Customer's place of residence or as determined by ordinary rules. The mandatory provisions of the country of residence remain applicable.

Version history

• 24 October 2026: new price list (Free, Pro, Team and Enterprise plans, additional machines in packs, Partner programme billed per machine with no minimum), Team plan trial and 60-day notice for any price increase (articles 3, 4, 5, 6, 8, 12, 14, 16 and 19).
• 2 October 2026: Terms of Sale rewritten. New Articles on the Free plan and trials (4), Paddle as merchant of record (6.2), plan changes (8.2), refunds (11) and the Partner programme's specific conditions (14); other Articles renumbered.
• 13 April 2026: previous version.

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